New Age Verification Process 2026

New Age Verification Process 2026

Effective from 13 May 2026

We've introduced a new age verification process to meet regulatory requirements and ensure that only customers aged 18 or over can make purchases from alt. NZ.

What's changing?

To continue shopping with us, you'll need to complete a quick age verification form as part of your order process.

How it works

It's a simple 3 step process:

  • Provide a valid form of ID:
    • NZ Driver Licence
    • NZ Passport
    • NZ Birth Certificate
  • A quick check will confirm you're over 18.
  • Once verified, you're good to go for future purchases.

What to expect

  • Guest checkout: You'll be asked to complete age verification before each order.
  • Logged-in customers: You'll only need to verify once.

How to verify your ID

There are two ways to verify your ID:

  • Via your account
    • Log in to your account and verify your ID.
    • Click Verify my age.
  • At checkout
    • Add items to your cart.
    • Click Verify & checkout.
    • You'll be taken to our secure form to complete your verification. You will be asked to review your details again before submitting.

Age verification form example

Below is an example of the age verification form required to verify that you are 18 or older:

Age verification form example

The process is secure and designed to be as fast and seamless as possible.

Privacy & your information

As part of this process, your data may be shared with trusted third-party verification providers to confirm your age. This information is used solely for verification purposes and to meet legal obligations.


We handle all data in line with our privacy and security standards and only retain information for as long as necessary.


We've also updated our Privacy Policy in accordance with the Privacy Act 2020. This outlines what information we collect, how it's used, and when it may be shared. The updated policy comes into effect from 29 April 2026.

Need help?

If you need a hand at any point, our customer service team is here to help.

Or look for the 💬 chat icon during business hours located in the bottom left-hand corner.