Subscribe & Save

Setting up an alt. subscription is easy, simply head to our flavours page and browse our range of alt. Pods. 

When you’ve decided on which alt. Pod flavours you’d like to subscribe to, go to the product page, select the nicotine strength and quantity of pod packs you’d like, and click subscribe. You’ll then be prompted to choose your delivery frequency. 

Once you’re done, go to checkout and process payment. We’ll take it from here! With your subscription now set up, your pods will be delivered automatically. 

Please note we will automatically charge your debit/credit card each time your subscription order renews. Please make sure there are sufficient funds in your account.

You'll get 10% off every order.

An alt. Subscription is the smarter way to shop. Save time, money and effort! Get free shipping on all repeat orders, and never run out of your favourite pods again. Just set and forget and let us do the work for you! 

alt. subscriptions are flexible. Easily change your flavour, nicotine strength, order date/frequency, delivery address, and payment option.

It’s easy. Just follow the steps below:

1. Log into your account.
2. Go to 'Manage Subscription'
3. Find your subscription order and click 'Edit.'
4. Make any changes you'd like and click save.

You can make the changes below:

• Flavour
• Nicotine Strength
• Next Order Date
• Subscription Frequency
• Delivery Address
• Payment Details
• Cancel Subscription

NOTE: To pause or skip your subscription, you will need to change your order date to the next time you would like to run. Please remember that the order date does not allow time frames for dispatch and delivery.

To PAUSE your subscription, login into your account and go to 'Manage Subscription'. Then click CANCEL subscription. You can restart the same subscription through your account any time after.

To SKIP your subscription, go to 'Next Order Date'. Set the date to when you want it to run again.

To update the FREQUENCY, login to your account and go to 'Subscription Frequency'. Update your frequency here. Please note your next order date will remain the same unless you edit your 'Next Order Date' following the instructions above.

If you haven't received the order, you can cancel your subscription by following the instructions below:

1. Log into your account.
2. Go to 'Manage Subscription'
3. Find your subscription order and click 'Edit.'
4. Go to the 'Subscription Ends' row and 'Cancel Subscription'.
   

If it is too late and you have already received the product and would like to return it, please contact our customer service team. Please be sure to look at our Refunds and Returns policy.

You will receive a payment failed email when your credit card expires, if there are insufficient funds, or if you remove your credit card information from your account. We will re-attempt to place your order 3 times (on your selected order frequency date). After 3 failed re-attempts, we will assume you do not want to continue with your subscription, and we will cancel your subscription order.

Your old subscriptions will continue to show in your account under 'My Subscriptions' if you want to reactivate them.

We always aim to ensure that our pods are in stock, as we know how important it is for our customers to get refills. In the rare instance that the product is out of stock, we will skip your upcoming order. Once the product is back in stock, we will refill your subscription the next time it is due to run. You are welcome to contact our customer service team, and they will be able to let you know when stock is expected to arrive.

Unfortunately, most of the time, our promotions are not valid with a subscription order. We will state this in the terms and conditions of the promotion.

However, with 10% off every subscription order, there’s no need for a promotion when you’re saving on every order!